Terms of service

1. Who you contract with

The seller is Joshua Brenzinger, Straße 1, XXXXX Ort, Germany (“we”). Contact: team@transcribefa.st. The service is transcribefa.st.

These terms apply to a one-off transcription order. There is no user account and no subscription. They are standard terms. If you are a consumer, mandatory consumer law of your country of residence still applies and overrides anything below that would take those rights away.

2. The service

We transcribe one audio or video file that you upload after payment. The result includes:

• text with speaker labels and timestamps;
• downloads as text, JSON, SRT, and VTT;
• an email when the job finishes or fails.

Speech recognition is automatic. It can miss words, assign a speaker incorrectly, or fail on poor audio. We do not promise a verbatim record that is fit for a court, a medical file, or a publication without your own review. There is no developer API and no separate analysis product.

3. Order and price

The contract is formed when Stripe confirms your payment. The amount on the pay button is the total you pay for that file. We do not add a fee afterwards. The current price for a transcription is $5.00 US dollars. Stripe may show the charge in your card currency.

You must have the rights needed to send us the recording, including a legal basis for any personal data in it. You must not upload unlawful content, malware, or a file solely to overload the service.

4. Right of withdrawal

If you are a consumer in the EU or the EEA, you may withdraw from this contract within 14 days without giving a reason. The period starts on the day the contract is concluded.

To withdraw, email team@transcribefa.st with a clear statement, or use the model form below. You can also use the deletion form for the file itself. Sending the notice before the period ends is enough.

If you withdraw, we refund all payments for that order without undue delay and no later than 14 days after we receive the notice, using the same payment method unless you agree otherwise. We may withhold the refund until we have stopped processing, which we do immediately.

Early performance. Transcription is a service and produces digital content that is not supplied on a tangible medium. The withdrawal right expires under § 356 of the German Civil Code when the statutory conditions are met. At checkout we ask you to agree, expressly and separately, that we start before the 14 days end, and to acknowledge that you lose the right of withdrawal once performance has begun (digital content) or once the service has been fully performed. If you do not give that agreement, we still have to honour a timely withdrawal.

Model withdrawal form

Complete and send this only if you want to withdraw.

To Joshua Brenzinger, team@transcribefa.st

I withdraw from my contract for the transcription service.
Ordered on:
File id (if you have it):
Name:
Address:
Date:

5. If the transcription fails

If we do not deliver a transcript, or the result is unusable because of a defect on our side, you have the statutory rights. For consumers that includes repeat performance or a refund of the price for that file. A merely imperfect automatic transcript of difficult audio is not, by itself, a failure to deliver the service described in section 2.

6. Your file and the transcript

You keep all rights in the recording and in the transcript. You grant us a licence, limited to the time we need and to the purpose of producing and delivering that transcript, to host, transmit, and process the file. The licence ends when we delete the file, except for payment records we must keep.

The website, the blog, and our branding stay ours. These terms do not assign them to you.

7. Availability

We aim to keep the service available, but we do not promise uninterrupted operation. Maintenance, faults, and outages at Stripe or Cloudflare can delay a job. If we take payment and then cannot perform, section 5 applies.

8. Liability

Nothing in these terms limits liability for:

• intent or gross negligence;
• injury to life, body, or health;
• a guarantee we actually gave;
• claims under the German Product Liability Act;
• any other liability that German law does not allow us to exclude.

For a slightly negligent breach of a duty that is essential to the contract, our liability is limited to the damage that was typical and foreseeable when the contract was made. We are not liable for other slightly negligent breaches. These limits also apply to our legal representatives and agents.

9. Law and courts

German law applies, without the UN Convention on Contracts for the International Sale of Goods. If you are a consumer and mandatory protections of the country where you live are stronger, those protections still apply.

If you are a consumer, you may sue in the courts of your domicile, and we may sue you only there. A clause that forced you into the courts of our seat would not be valid. If you are not a consumer, the courts at the seller’s place of business have jurisdiction, as far as the law allows.